Abstract -- Customer Relationship Management (CRM) Services
Customer Relationship Management (CRM) is a critical part of any business strategy. In fact, studies show that keeping as few as 5% of your customers can increase profit margins by almost 100%. That means that keeping your customers can be just as, if not more, important as winning new customers. Therefore, you need a system that collects, organizes, and analyzes customer data so you can understand your customer, their goals, their performance, and their competition. Only then can you approach that customer with a true understanding of their needs; and more importantly, how your services meet those needs. Astir IT Solutions, Inc. has a wide array of Customer Relationship Management tools that can help you keep your customers happy for a long time.
Astir IT was founded in 2001 by 2 people and a vision. It began as a small home operation, but as time progressed and the reputation for excellence flourished, the business expanded quickly. Astir IT grew exponentially with every passing year and today we have over 300 employees across the United States, and have offices in New Jersey, California, and India.
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